How FlatSearch.Pro handles data.
We keep privacy simple: collect only what is needed to sell, license, support, improve, and secure FlatSearch.Pro.
FlatSearch.Pro is sold through Freemius. Freemius handles checkout, payment, licensing, subscriptions, and related customer account services. This page explains what data may be involved and why.
Simple data map
Handled by Freemius
License key, site URL, activation status
Search terms for analytics if enabled
Debug Report, HAR file, screenshots
Privacy in plain words.
This is the short version. More detail is included below.
We need buyer details
Freemius needs buyer and billing details to process purchases, licenses, renewals, refunds, and invoices.
We need license details
License activation may share basic site and plugin information so the license can work.
Search analytics are optional
If enabled, analytics may help store owners see popular searches and zero-result searches.
Support files are only if sent
Debug Reports, HAR files, screenshots, and URLs are used only to investigate support issues.
FlatSearch.Pro privacy owner.
FlatSearch.Pro is a WooCommerce search plugin built for Flatsome stores.
Controller / business details
- Product: FlatSearch.Pro
- Website: https://flatsearchpro.com
- Legal entity: WHISKY SDN BHD
- Business address: No. 80-F, Jalan Perak, 10150 Georgetown, Penang, Malaysia
- Privacy contact: help@flatsearchpro.com
- Last updated: 30 June 2026
Different data is used for different jobs.
We separate customer purchase data, plugin license data, search feature data, support data, and website contact data.
| Data type | Examples | Why it is used | Who handles it |
|---|---|---|---|
| Purchase and billing data | Name, email, billing details, tax information, payment status, order details. | Checkout, payment, invoice, renewal, refund, and customer account handling. | Freemius and payment providers. |
| License and activation data | License key, site URL, plugin version, activation status, WordPress/WooCommerce environment information. | License validation, updates, compatibility, support, and anti-abuse checks. | Freemius and FlatSearch.Pro. |
| Plugin search analytics | Search terms, zero-result searches, clicked product results, result counts, timing or route information if enabled. | Help store owners understand what shoppers search for and improve product discovery. | Your WordPress site and FlatSearch.Pro plugin settings. |
| Browser/cache data | Recent searches, cached search responses, local browser storage, cache headers. | Make repeated searches faster and improve user experience. | Visitor browser, your website, and optional CDN/cache tools. |
| Support data | Support messages, screenshots, Debug Reports, HAR files, product URLs, search keywords, server or plugin environment details. | Investigate bugs, compatibility issues, performance problems, image problems, and license questions. | FlatSearch.Pro support and tools used for support communication. |
| Website contact data | Name, email, message, company/site URL, form submission details. | Answer questions, provide support, and respond to sales requests. | FlatSearch.Pro and the form/email service used on this website. |
Freemius handles checkout, payment, licensing, and customer account tools.
FlatSearch.Pro is sold through Freemius. When you buy or activate a license, Freemius may process purchase, billing, account, and license information needed to complete the sale and provide the plugin service.
- Purchase and payment processing.
- License activation and validation.
- Subscription renewal and cancellation handling.
- Invoices, refunds, and tax-related processing.
- Freemius customer account and license management.
- Marketing consent handling where shown at checkout.
Freemius opt-in and paid license behavior
Freemius states that free plugin users are shown an opt-in choice before sharing data. For paid products sold through Freemius, buyer name, email, and billing information are stored for purchase completion; license activation may share site information for licensing and support purposes.
What FlatSearch.Pro features may store or use.
Most feature data is used to make search faster, smarter, or easier to troubleshoot.
| Feature | Possible data used | Purpose | Privacy note |
|---|---|---|---|
| Fast Index Engine | Product titles, product IDs, URLs, prices, images, categories, tags, searchable product data. | Build a faster product search index. | Uses product/catalog data from your own WooCommerce store. |
| Cloudflare Fast Search | Public search route and keyword in a URL such as /?fsp&q=keyword. | Let Cloudflare cache repeat public search answers. | Do not use it for private or customer-specific search results. |
| Browser Quick Search | Recent search data or cached search responses in the visitor’s browser. | Make repeat searches feel faster for that visitor. | Stored locally in the browser, depending on feature settings. |
| Popular & Recent Searches | Popular search terms and recent search terms. | Show helpful suggestions before typing. | Avoid using private personal information as suggested search terms. |
| Analytics | Search terms, zero-result terms, click behavior, result counts. | Help store owners improve products, synonyms, content, and search experience. | Review your own store privacy policy if you enable shopper analytics. |
| Guided Answer Search | Store-created answer cards, aliases, selected products, add-to-cart choices. | Show helpful answer cards and product recommendations. | Content is created and controlled by the store owner. |
| Debug Report | Plugin version, active modules, cache status, route info, environment details. | Support and troubleshooting. | Review before sending and remove anything you do not want to share. |
Some data may be remembered to make search faster.
Speed features may use browser storage, website cache, object cache, and CDN cache.
Browser storage
Recent searches or cached search results may be stored in the visitor’s browser to make repeated searches faster.
Object cache / Redis
Server memory may store search data temporarily so repeated search requests are faster.
Cloudflare / CDN cache
If Cloudflare Fast Search is enabled, public search responses may be cached by Cloudflare or another CDN.
Support files are used to fix issues.
If you contact support, you may choose to send Debug Reports, HAR files, screenshots, product URLs, or exact search keywords.
- We use support data to understand and fix the issue.
- We may ask for a Debug Report or HAR file for speed/image/search problems.
- You should remove passwords, secret keys, private customer data, and unnecessary personal data before sending files.
- Do not send your WordPress admin password through normal forms or email.
Do not include sensitive information
- Admin passwords.
- Payment card numbers.
- Private customer records.
- API secret keys.
- Database login credentials.
- Personal identity documents.
We use data for clear reasons.
Different data has different purposes.
To sell and license the plugin
Process purchases, trials, invoices, refunds, renewals, subscriptions, and license activation.
To make search work
Build product indexes, show search results, cache repeated searches, and improve dropdown performance.
To support customers
Investigate slow search, wrong results, image issues, cache issues, license issues, and compatibility problems.
To improve search quality
Understand popular searches, zero-result searches, and areas where product discovery can be improved.
To keep the service secure
Prevent abuse, validate licenses, investigate security issues, and protect plugin access.
To communicate
Send important product updates, support replies, license notices, and marketing only where permitted.
Who may receive data.
We do not sell personal data. We use trusted services only when needed to run the product, sell licenses, provide support, and secure the service.
| Provider / party | What they may handle | Why |
|---|---|---|
| Freemius | Checkout, buyer account, billing, licensing, subscriptions, refunds, tax/invoice data, license activation data. | To sell and license FlatSearch.Pro. |
| Payment providers | Payment data needed to process the transaction. | To complete purchases and refunds. |
| Hosting and email providers | Website logs, form submissions, email messages, support communication. | To run the website and respond to users. |
| Cloudflare / CDN / cache providers | Public page requests, cache headers, IP/network data, public search route requests if enabled. | To improve speed, security, and cache performance. |
| Support tools | Support tickets, screenshots, Debug Reports, HAR files, customer messages. | To investigate and resolve support requests. |
| Legal or compliance authorities | Information required by law, tax, fraud prevention, or legal process. | To comply with applicable law and protect rights. |
Marketing emails should be permission-based.
Freemius checkout can show GDPR-style marketing consent controls to buyers in regions where those controls are required. We use marketing communications only where allowed by consent or applicable law.
- Important license and security emails may be sent as service messages.
- Marketing emails should only be sent when permitted.
- Users can unsubscribe from marketing emails where an unsubscribe link is provided.
- Support replies are sent because you asked us for help.
Service email vs marketing email
Service email: license, invoice, security, support, or important product update.
Marketing email: promotion, offer, newsletter, product announcement, or sales message.
We keep data only as long as reasonably needed.
Different data has different retention needs.
Purchase records
Purchase, invoice, tax, refund, and license records may be kept as long as needed for account, legal, tax, accounting, and anti-fraud reasons.
Support records
Support messages and files may be kept while your issue is open and for a reasonable period after resolution.
Analytics records
Search analytics may be kept according to your plugin settings, website settings, or internal support needs.
You can ask about your data.
Depending on your location, you may have rights to access, correct, delete, restrict, export, or object to certain processing of your personal data.
- Ask what personal data we have about you.
- Ask us to correct wrong data.
- Ask us to delete data where legally possible.
- Ask to unsubscribe from marketing emails.
- Ask about Freemius account or license data.
How to request
Email us at help@flatsearchpro.com with the subject line Privacy Request.
For Freemius checkout, billing, license, or customer account data, you may also need to contact Freemius or use Freemius account tools.
Other important privacy details.
Children’s privacy
FlatSearch.Pro is a business plugin for store owners and is not meant for children. We do not knowingly collect personal data from children.
International transfers
Freemius and other providers may process data in countries different from where you live. Data protection rules may vary by country.
Legal bases
Depending on your location, processing may rely on contract, legitimate interests, consent, legal obligation, or security/fraud prevention needs.
Simple privacy questions.
Does FlatSearch.Pro collect shopper payment data?
No. FlatSearch.Pro is a search plugin. Shopper checkout payment data belongs to your WooCommerce store and payment gateway, not FlatSearch.Pro search features.
Does Freemius handle plugin purchases?
Yes. Freemius handles checkout, payment, license, subscription, refund, and customer account functions for FlatSearch.Pro purchases.
Does the plugin store search terms?
It may store or process search terms if analytics, recent searches, browser quick search, cache, or related search features are enabled.
Are search queries personal data?
Normal product search terms are usually not personal data, but shoppers could type private information into any search box. Store owners should avoid encouraging private personal searches.
Does Cloudflare Fast Search cache private data?
It is designed for public search responses. Do not use Cloudflare Fast Search for customer-specific, private, logged-in, or sensitive search results.
What should I remove before sending a Debug Report or HAR file?
Remove passwords, secret keys, customer private data, payment details, API secrets, and any information unrelated to the support issue.
Can I unsubscribe from marketing emails?
Yes. Use the unsubscribe link where provided, or contact us with a privacy request.
Who do I contact for privacy requests?
Email help@flatsearchpro.com with the subject line Privacy Request. For Freemius account or billing data, Freemius tools or Freemius support may also be required.
We may update this Privacy Policy.
We may update this page when FlatSearch.Pro features, Freemius settings, support tools, analytics behavior, legal requirements, or business details change.
The latest version will be published on this page with the updated date.
Contact us
For privacy questions, contact:
- Email: help@flatsearchpro.com
- Website: https://flatsearchpro.com
- Support page: /support/
- Subject line: Privacy Request
FlatSearch.Pro is built to improve search without making privacy confusing.
We use data for clear jobs: checkout, licensing, support, compatibility, security, and better search performance.