Fair protection for genuine product defects.
FlatSearch.Pro is a downloadable WooCommerce commerce-search product. Our refund policy protects customers when a verified product defect makes material functionality unusable and reasonable support cannot resolve it.
FlatSearch.Pro is sold and licensed through Freemius. Refund eligibility is governed by the refund policy configured for your purchase, applicable purchase terms, and any mandatory rights available under applicable law.
Try it. Report the defect. Let us fix it.
If a qualifying defect still makes FlatSearch.Pro materially unusable after reasonable troubleshooting, the Strict Money Back Guarantee can apply within the configured refund period.
Try before buying
Use the current free trial to validate FlatSearch.Pro against your own WooCommerce catalogue, theme and infrastructure.
Tell us the exact problem
Give support enough information to distinguish a FlatSearch.Pro defect from hosting, caching, third-party or configuration problems.
Allow reasonable troubleshooting
We may ask you to rebuild Fast Index, clear relevant cache, test Incognito or provide diagnostic information.
Refund if it qualifies
If a verified covered defect remains unresolved and the request meets the policy terms, an eligible refund can be processed through Freemius.
A defect-based refund policy.
The purpose of the guarantee is to protect a customer when FlatSearch.Pro itself has a material defect that prevents its core advertised functionality from being used.
- Request is within the configured 14-day period.
- A defect affects material FlatSearch.Pro functionality.
- The problem can be reasonably reproduced or demonstrated.
- The customer cooperates with reasonable support steps.
- FlatSearch.Pro support cannot resolve the covered defect.
If, during the first 14 days after purchase, a verified FlatSearch.Pro defect makes material functionality unusable and we cannot resolve it after reasonable cooperation with support, an eligible request may receive a full refund of the purchase price in accordance with the applicable Freemius purchase terms.
FlatSearch.Pro is a WooCommerce search solution — not a Flatsome-only plugin.
Refund and compatibility reviews should use the current product architecture rather than the older Flatsome-only product definition.
WordPress + WooCommerce
The essential commerce platform on which FlatSearch.Pro operates.
Fast Index
Dedicated WooCommerce product retrieval for uncached origin search.
Search Surface
Deep Flatsome integration plus FlatSearch.Pro’s universal form and icon.
Cache Infrastructure
Browser reuse, Redis/object cache and Cloudflare can accelerate the engine but are not core requirements.
Flatsome
Flatsome remains FlatSearch.Pro’s deepest-tested theme integration and can continue using the optimized theme search experience.
Other WooCommerce themes
FlatSearch.Pro can provide its own search form and icon, reducing dependency on a theme’s native autocomplete implementation.
Heavy customizations
Custom headers, builders, bespoke JavaScript, nonstandard product types and third-party integrations still require compatibility testing.
When the Strict guarantee can apply.
Eligibility depends on the actual defect, timing, support cooperation and applicable purchase terms.
Core search is unusable
A verified FlatSearch.Pro defect prevents material advertised search functionality from operating.
The issue can be demonstrated
The customer provides a repeatable test, screenshot, report, HAR capture or other reasonable evidence.
We cannot resolve it
Reasonable support steps fail to correct or provide a workable resolution for the covered defect.
Request submitted on time
The refund request reaches us within the refund period applicable to the original purchase.
Reasonable troubleshooting allowed
The customer allows diagnostic steps relevant to identifying whether the failure is caused by FlatSearch.Pro.
Supported software tested
The issue is reproduced using a current supported FlatSearch.Pro version and a reasonable supported WooCommerce environment.
Situations that do not normally qualify.
These exclusions follow the defect-based nature of the Strict Money Back Guarantee.
Purchase or expectation reasons
- You simply changed your mind.
- You found another product you prefer.
- You no longer need the plugin.
- You expected a feature that was not advertised as part of FlatSearch.Pro.
- You require bespoke development or functionality outside the purchased product.
- Your request is outside the applicable refund period.
External environment problems
- A third-party theme or plugin conflict causes the problem.
- Bespoke code materially changes FlatSearch.Pro or WooCommerce behavior.
- Hosting, firewall, CDN, malware, database or server problems cause the failure.
- Another service rewrites product data or images incompatibly.
- Unsupported or unusual product types require custom integration.
- Required configuration or installation steps were not completed.
Production benchmarks are evidence — not a universal latency guarantee.
FlatSearch.Pro is heavily performance-tested, but a customer’s hosting and network environment remain part of the final result.
29.5 ms
A cached edge search response demonstrated in production Incognito HAR testing.
~30–50 ms
Warm Cloudflare edge response range observed in validated production tests.
One settled-query owner
Current search coordination is designed to avoid a full canonical network request for every intermediate typed character.
Viewport-aware loading
Current search-image admission prioritizes visible dropdown thumbnails while hidden result images remain deferred.
Different symptoms require different diagnostics.
| Area | We normally check | Refund-policy interpretation |
|---|---|---|
| Fast Index Engine | Index readiness, indexed product data, canonical search request, origin response and server environment. | A verified unresolved FlatSearch.Pro defect affecting core retrieval can be reviewed under the Strict guarantee. |
| Search relevance | Exact query, expected result, Better Word Matching, Typo Fix, price intent and product data. | Advertised behavior that is materially unusable because of a verified product defect can be reviewed. |
| Universal search surface | Theme CSS/JS, header integration, layout, modal behavior and duplicate search scripts. | General third-party theme conflicts are excluded under the Strict policy unless the actual cause is a covered FlatSearch.Pro defect. |
| Flatsome integration | Flatsome search markup, mobile behavior, optimization plugins and FlatSearch.Pro runtime. | Flatsome remains the deepest-tested theme integration, but heavily customized theme code can change compatibility. |
| Cloudflare Fast Search | HIT/MISS, cache headers, origin response, Cloudflare rules and public-query behavior. | Cloudflare configuration problems are not automatically FlatSearch.Pro defects. |
| Redis / Object Cache | Object-cache availability, configuration, stale cache and host behavior. | Redis is optional and infrastructure-specific; external cache failures are not automatically covered defects. |
| Search images | WooCommerce thumbnails, image URL policy, CDN rewriting, viewport admission and image-transform services. | Third-party image/CDN conflicts may require store-side configuration rather than a refund. |
| Quick Add | Product type, WooCommerce cart flow, third-party cart plugins and frontend JavaScript. | Standard advertised behavior can be reviewed when a verified FlatSearch.Pro defect is responsible. |
| Guided Answer Search | Published card, aliases, selected products, frontend presentation and cart actions. | Configuration help is support; bespoke content or custom design work is not included as a refund entitlement. |
Four steps to a fair technical review.
Good diagnostic information makes the process faster for both customer and support.
Contact support
Submit the request through FlatSearch.Pro support or the appropriate Freemius purchase/support channel.
Show the defect
Give us the exact query, URL, screenshot, expected behavior and actual behavior.
Allow troubleshooting
We may ask for a Debug Report, HAR capture, cache test, Fast Index rebuild or controlled module test.
Resolve or refund
If the covered defect remains unresolved and the policy requirements are met, the eligible refund is processed through Freemius.
Send evidence that identifies the failing layer.
| Problem | Useful information | What it helps determine |
|---|---|---|
| Search is slow | Exact query, Debug Report, Incognito HAR, Fast Index status and Cloudflare HIT/MISS where applicable. | Browser, CDN, origin, PHP, cache or search-engine latency. |
| Wrong results | Query, expected product URL, screenshot and active search-accuracy modules. | Ranking, typo, price intent, Fast Index or product-data behavior. |
| Result not appearing | Query, Network capture and screenshot after normal typing. | Canonical search transport, stale frontend runtime or display problem. |
| Images missing / slow | Product URL, screenshot, relevant image request and image/CDN settings. | Product thumbnail, CDN rewrite, search image policy or viewport admission. |
| Theme integration | Theme name/version, search placement, screenshot and relevant custom CSS/JS information. | FlatSearch.Pro defect versus theme/customization conflict. |
| License / purchase | Purchase email, plan and relevant order/license identifier. | Correct Freemius transaction and license record. |
Purchase, renewal and refund processing is connected to Freemius.
Automatic renewal
Recurring FlatSearch.Pro subscriptions may renew automatically according to the plan and purchase terms unless cancelled before renewal.
Stop future renewal
Cancelling a subscription prevents future renewals according to Freemius account handling. Cancellation and refund are separate actions.
Approved refund
Eligible refunds are processed using the relevant Freemius transaction and may affect the associated paid license or subscription.
Approved refunds are processed through Freemius.
Processing and banking time may vary according to the original payment method, processor and financial institution.
- We identify the correct Freemius transaction.
- An approved refund is initiated through the applicable payment workflow.
- The related subscription/license may be cancelled or adjusted.
- Refund settlement time can vary by payment method and bank.
Contact support first when practical.
If you believe you are entitled to a refund, contacting us first normally gives both sides the fastest opportunity to identify the transaction and resolve the issue.
Common questions before requesting a refund.
What refund policy does FlatSearch.Pro use?
This page is written around a 14-day Strict Money Back Guarantee for a downloadable WordPress plugin.
The Strict policy covers verified defects that make material product functionality unusable and remain unresolved after reasonable cooperation with support.
Can I get a refund because I changed my mind?
Not normally under the Strict Money Back Guarantee.
The free trial exists so customers can evaluate the product before purchasing.
Can I get a refund because FlatSearch.Pro does not support a feature I expected?
A feature that was never advertised or included is not normally a covered defect under the Strict policy.
If you believe the published product description materially misrepresented what you purchased, contact support so the issue can be reviewed separately, including any rights available under applicable law.
Is FlatSearch.Pro still limited to Flatsome?
No. WordPress and WooCommerce are the core platform requirements.
Flatsome remains the deepest-tested theme integration, while the current FlatSearch.Pro universal search form and icon provide a theme-independent search surface.
What if another theme or plugin conflicts with FlatSearch.Pro?
Third-party incompatibility is generally excluded by the Strict Money Back Guarantee.
We can still investigate the issue and may be able to provide compatibility guidance or a practical workaround.
Is Cloudflare required for FlatSearch.Pro?
No. Cloudflare is an optional acceleration layer.
A Cloudflare configuration problem is therefore not automatically a defect in the core Fast Index search engine.
Is Redis required?
No. Redis or another persistent object cache is optional infrastructure that can accelerate selected repeated server work.
Can I request a refund because my search is not 30 ms?
No specific latency is guaranteed for every installation.
Approximately 30–50 ms warm edge responses have been demonstrated in the production test environment, but hosting, geography, cache status, catalogue size, origin latency and third-party infrastructure affect actual timing.
What if FlatSearch.Pro itself has a serious performance defect?
If a reproducible FlatSearch.Pro defect makes material search functionality unusable, the request is within the refund period and reasonable support cannot resolve it, the issue can be considered under the Strict Money Back Guarantee.
Does cancelling my subscription automatically refund the payment?
No. Cancellation stops future subscription renewal according to the applicable Freemius terms.
A refund is a separate action and must qualify under the applicable refund policy or other legal rights.
Can I request a refund after 14 days?
The current Strict policy on this page uses a 14-day refund period, so requests outside that period are normally not covered by the contractual guarantee.
This does not remove any non-waivable statutory rights that may apply.
What is the fastest way to get help?
Send the exact query or failing action, expected result, actual result, screenshot and FlatSearch.Pro version.
For timing or network issues, an Incognito HAR and Debug Report can make diagnosis substantially faster.
Keep the website and Freemius checkout synchronized.
We may update this policy if our Freemius refund configuration, trial terms, licensing model, product scope or applicable legal requirements change.
The refund policy displayed by Freemius at purchase and the contractual terms connected to the transaction remain important parts of the purchase.
FlatSearch.Pro
- Product: FlatSearch.Pro
- Seller: WHISKY SDN BHD
- Policy: Strict Money Back Guarantee
- Refund window: 14 days
- Privacy / support: help@flatsearchpro.com
- Last updated: 25 August 2026
Give us the issue first. Our goal is to make the search work.
If FlatSearch.Pro has a genuine covered defect, clear diagnostic evidence helps us either resolve it quickly or make the refund decision quickly.